Important customer information



The sales contract concluded between Caffè Fiore Store and the Customer shall be concluded with the acceptance, even partial, by Caffè fiore Store. This acceptance is automatic, unless otherwise communicated to the client. By placing and confirming an order in the manner provided, the costumer declares to have read all the information provided to him during the purchase process, and accept the general conditions of sale.

Under Article .22 of Presidential Decree 633/72 of the Italian law the bill of sale must be requested in advance. The customer must notify the VAT and tax code. The customer is responsible for the information submitted for billing.
After the issuance of the invoice will not be possible to make variations of the same.



Payment can be made in the following ways:

- Pay Pal 

- Credit card (using PayPal)

- Bank transfer

Information to perform the bank transfer will be communicated in the order confirmation page and in the e-mail order confirmation sent to the customer.



Free shipping is meant to refer only to deliveries in the Italian territory with the exception of San Marino, the Vatican City and the town of Livigno and Campione d'Italia. For international shipments the amount to be paid will be shown during the purchasing process and will be based on the quantity purchased and the destination of the goods.



The customer must check:

- The number of packages delivered corresponds to what is indicated in the invoice

- That the packaging is not damaged, or wet or otherwise altered, including the sealing materials (adhesive tape). Any damage to the packaging and / or product or the mismatch in the number of items or indications, must be immediately notified, writing about the goods received unchecked (specifying the reason of the reserve such as. "Packaging broken", "packaging crushed" , etc..) on the proof of delivery courier. Once signed the slip, the customer can not make any objection on the external characteristic of the goods delivered.


Right of withdrawal:

Under Articles. 64 and ss of Legislative Decree no. 206/05, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, that is, does the purchase by using in the order form the VAT) , has the right to withdraw from the purchase contract for any reason, without explanation and without penalty. To exercise this right, the customer within 10 working days from the date of receipt of the goods must send a notice by certified letter with signed return receipt, stating that wish to avail themselves of the right of withdrawal to:

Servizio Clienti Caffè fiore c/o Caffè fiore

Via Edoardo Nicolardi, Parco Arcadia 4/a

80131 Napoli Italy

The goods must be sent by the customer to Caffè fiore Store at the address above. Within 30 days of the return of the goods, Caffè fiore Store will re-credit the amount after verifying the integrity of the goods and retaining only the amount of the shipping costs to send the goods. The rebate will be made by bank transfer. Must be the customer to provide promptly the bank coordinates on which obtain reimbursement (IBAN and holder of the bank account).


Terms and conditions      Privacy